First-class after-sales service providing all the technical support you need now and in the future
As the official distributor and installer of the technology brands we represent, we have unlimited access to updates, databases, warranties, repairs, deliveries and other follow-up services. We also have privileged access to each of their technical services and engineers. But that’s not all…
As part of our commitment to you, your business and your subscribers we offer premium support services in the form of a Service Level Agreement (SLA) on top of the technology suppliers’ warranty. This superior service level guarantees that your entire system and its components are in safe hands, bringing you additional piece of mind. Our mission is to take care of the technology so that you can dedicate your time to focusing on growing your business.
Preventive approach by periodic visits and regular hardware and software checks
You have access to our in-house support team via a dedicated call centre that’s open 365 days per year. A member of that team visits your premises monthly for on-site controls and maintenance. All our support staff have undergone rigorous training and are extremely knowledgeable of the products and services we deliver. We have our own equipped laboratory at our offices in Brussels for first interventions and testing. We also hold a stock of spare parts for the most business-critical systems.